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Australia Office
Global Offices
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FAQ
Common Questions
helpHow quickly will I receive a quote?
We aim to respond within one business day. For complex itineraries, we may take up to 48 hours to prepare a detailed, personalised proposal.
helpDo you include flights in your packages?
Most packages are land-only (accommodation, guides, and transfers). We can add international flights from any Australian city — just let us know.
helpCan I customise a listed package?
Absolutely — every package is a starting point. We routinely add extra nights, swap hotels, include specific activities, or split itineraries to match your schedule.
helpDo Australians need a visa for Sri Lanka?
Yes — Australian passport holders require an ETA (Electronic Travel Authorisation), which costs approximately A$20 and is issued online within minutes. We guide every client through the process.
helpWhat payment methods do you accept?
We accept bank transfer, credit card (Visa, Mastercard), and PayID. A deposit is required to confirm a booking, with the balance due before departure.
helpWhat is your cancellation policy?
Cancellation terms depend on the specific package and suppliers involved. We provide clear cancellation schedules with every booking confirmation and always recommend travel insurance.