Privacy Policy

Last updated: 11 May 2026

CK-Travelers Australia Pty Ltd ("CK-Travelers Australia", "we", "our", "us") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

CK-Travelers Australia Pty Ltd is an Australian travel agency registered in Australia. We act as a disclosed travel agent, meaning we act on behalf of clients in arranging travel services with third-party suppliers. We are ATAS accredited (or accreditation pending — see footer).

2. What personal information we collect

We may collect the following categories of personal information:

  • Contact information: name, email address, phone number, WhatsApp number, mailing address
  • Travel information: passport details, dates of travel, travel preferences, dietary requirements, special assistance needs
  • Payment information: payment method details (processed via secure third-party payment providers — we do not store full card numbers)
  • Communications: enquiries submitted via our website or WhatsApp, and records of our responses
  • Device and usage data: IP address, browser type, pages visited (via Vercel Analytics — see Section 6)

3. How we collect personal information

We collect personal information directly from you when you:

  • Submit an enquiry via our website contact form
  • Message us via WhatsApp or email
  • Make a booking with us
  • Sign up for travel alerts or newsletters (if offered)
  • Visit our website (usage data collected automatically)

4. Why we collect and use your information

We collect and use your personal information to:

  • Respond to your travel enquiries and provide quotes
  • Arrange and manage bookings on your behalf
  • Process payments and issue travel documents
  • Communicate with suppliers (airlines, hotels, tour operators) on your behalf
  • Comply with legal obligations (including anti-money laundering and passport verification requirements)
  • Send service-related communications (booking confirmations, itinerary updates)
  • Send marketing communications about travel deals (only with your consent, and you can opt out at any time)
  • Improve our website and services using analytics data

5. Disclosure of personal information

We may disclose your personal information to:

  • Travel suppliers: airlines, accommodation providers, tour operators, transfer companies — as necessary to fulfil your booking
  • Payment processors: to facilitate secure payment transactions
  • Government authorities: where required by law (e.g., border control, visa processing agencies)
  • Technology providers: our website host (Vercel), CMS provider (Sanity), and communication tools — bound by appropriate privacy obligations

We do not sell your personal information to third parties. We do not share your information for advertising purposes without your explicit consent.

6. Analytics and cookies

Our website uses Vercel Analytics, a privacy-focused analytics service. Vercel Analytics does not use cookies and does not collect personally identifiable information. It collects aggregate usage data (page views, referral sources, device types) to help us understand how our website is used.

We use a cookie banner to obtain your consent before enabling any optional analytics or tracking. You may decline optional cookies at any time — this will not affect your ability to use our website.

For full details, see our Cookie Notice.

7. Storage and security

Your personal information is stored on secure servers. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Where we store or transmit personal information overseas (e.g., to international airlines or accommodation providers), we take reasonable steps to ensure those recipients handle your information in accordance with Australian privacy standards.

8. Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Typically, booking records are retained for 7 years for tax and regulatory compliance. After this period, personal information is securely destroyed.

9. Your rights

Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Complain about a breach of the APPs
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 11.

10. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance (see Section 11). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact us

For any privacy-related enquiries, access requests, or complaints:

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the most recent changes were made. We encourage you to review this policy periodically.